How can we help?
Payment
Authorisations and ChargesPre-authorisationLondon Fare Update May 2021Untitled articleCan I leave a gratuity?How do I pay for a journey?How do you calculate fares for out-of-city pickups?Are parking fees and tolls included in my fare?How do I remove a payment card from my account?How can I receive a receipt for my journey?How do I change my payment method?How do I add a payment method?
Booking
How does waitlisting work?Can I request black cars only?Comments for the journeyHow do I request a journey?Can I book a chauffeur hourly?If I cancel a booking, do I have to pay a fee?Can I request a journey in a different city?What is the Comments box for?Request a chauffeur for someone elseCan I request several vehicles at once?How do I book in advance?How long will I have to wait?
Your journey
Как оценить поездку и оставить отзыв?How do your chauffeurs clean your vehicles?What should I do if there’s been a safety incident?What if I leave something in the car?What should I do if am not satisfied with the service?How do I request a car with enough luggage space?Do your vehicles have child seats?What is not permitted in a Wheely vehicle?How do I review my journey history?Are Wheely cars accessible for wheelchairs?Am I insured?Can I bring my pet?What kind of amenities are Wheely vehicles equipped with?Can I smoke in the car?
Profile
How can I delete my account?Minimum Requirements for Android DevicesHow do I become a Wheely partner or chauffeur?Can I open a business account?How do I set up push and email notifications?Why has my account been suspended?How do I create my profile?How do I update my profile?Are my payment details secure?