Чем мы можем помочь?
Payment
Can I leave a gratuity?Authorisations and ChargesPre-authorisationUntitled articleHow do I add a payment method?How do I change my payment method?How can I receive a receipt for my journey?How do I remove a payment card from my account?Are parking fees and tolls included in my fare?How do you calculate fares for out-of-city pickups?How do I pay for a journey?Untitled public articleLondon Fare Update May 2021
Booking
Request a chauffeur for someone elseCan I request a journey in a different city?What is the Comments box for?How do I book in advance?Can I request black cars only?How long will I have to wait?Can I request several vehicles at once?If I cancel a booking, do I have to pay a fee?How do I request a journey?How does waitlisting work?Can I book a chauffeur hourly?
Your journey
Can I bring my pet?Are Wheely cars accessible for wheelchairs?How do I review my journey history?Am I insured?How do your chauffeurs clean your vehicles?Can I smoke in the car?Do your vehicles have child seats?What is not permitted in a Wheely vehicle?Как оценить поездку и оставить отзыв?What should I do if am not satisfied with the service?What should I do if there’s been a safety incident?How do I request a car with enough luggage space?What if I leave something in the car?What kind of amenities are Wheely vehicles equipped with?
Profile
Can I open a business account?How do I update my profile?How do I become a Wheely partner or chauffeur?How can I delete my account?Are my payment details secure?How do I set up push and email notifications?Why has my account been suspended?How do I create my profile?Minimum Requirements for Android Devices